Car rental companies are incorporating artificial intelligence to detect hard-to-see dings and scratches on vehicles, and it has left consumers fuming over costly charges for damage that is unexpected and sometimes nonexistent.
SIXT Car Rental, based in Fort Lauderdale, Florida, uses a “Car Gate” equipped with vehicle inspection technology backed by AI to inspect rentals for damage.
Hertz Car Rental has also started using AI technology to scan cars. The company partnered with UVeye, which uses high-resolution cameras and “machine learning” to scan vehicles for damage to the exterior of the car, its windows, tires, and even the undercarriage.
Uveye promises “6x higher total value of damage captured,” and said the technology reduces disputes and shortens damage claims “to just a few days.”
Car rental customers are complaining that the new AI detection scan is more like a scam.
It attempts to force renters to shell out hundreds and even