Meta is targeting ‘hundreds of millions’ of businesses in agentic AI deployment

Meta’s head of business AI, Clara Shih, tells CNBC’s Julia Boorstin in an interview for CNBC Changemakers that she expects AI to transform every job and every business, including the hundreds of millions of small businesses that use WhatsApp, Instagram and Facebook to connect with customers.

Meta Platforms is among the U.S. tech giants leading the race to invest in generative AI and the foundational large language models that the AI breakthroughs rely on, and it’s also taken an open-source approach to its AI development, allowing the tech innovations to be shared widely.

Those innovations are occurring rapidly. “Not just daily. It’s evolving multiple times a day,” says Clara Shih, head of business AI at Meta.

Its Llama LLMs, available to developers around the world, have been downloaded over 800 million times.

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